Privacy Policy

Last updated: [Insert Date]

This Privacy Policy describes how OrthoWear ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from orthowear.com (the "Site") or otherwise interact with us (collectively, the "Services"). By using the Services, you agree to the collection, use, and disclosure of your information as outlined in this Privacy Policy. If you do not agree, please do not use the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operations, or legal obligations. When we make changes, we will update the "Last updated" date and post the revised policy on our Site.

How We Collect and Use Your Personal Information

We collect personal information in a variety of ways to operate and provide our Services. This includes information you provide directly, data collected automatically through cookies, and information from third-party sources.

Information You Provide Directly

  • Contact details: Name, address, phone number, email address

  • Order details: Billing/shipping address, items purchased, payment confirmation

  • Account details: Username, password, security questions

  • Shopping behavior: Products viewed, items added to cart or wishlist

  • Customer support: Messages and other content you submit

Information Collected Automatically

We collect "Usage Data" through cookies and similar tracking technologies. This may include:

  • Device and browser type

  • IP address

  • Access times and referring URLs

  • Site interaction data

Information from Third Parties

We may receive information from:

  • Service providers like Shopify, who help us run our store

  • Payment processors who handle your transactions

  • Marketing and advertising partners

  • Analytics providers

We treat this information in accordance with this Privacy Policy.

How We Use Your Personal Information

  • To fulfill orders: Process payments, ship products, manage returns

  • Account management: Create and maintain your user account

  • Customer support: Respond to inquiries and provide assistance

  • Marketing: Send promotional emails and show relevant ads

  • Security: Detect fraud, misuse, and ensure safe use of our Services

Cookies

We use cookies to:

  • Operate the Site

  • Remember your preferences

  • Analyze usage for improvements

  • Personalize ads and recommendations

You may disable cookies in your browser, though some features may not function properly.
Learn more about Shopify-related cookies at Shopify’s legal page.

How We Disclose Personal Information

We may disclose your information to:

  • Vendors and service providers (e.g., hosting, payment processing, shipping)

  • Marketing and advertising partners (e.g., Shopify and others)

  • Affiliates within our company group

  • Law enforcement or legal authorities where required

  • In the event of business transfers such as mergers or asset sales

Selling or Sharing Personal Information

We may have “sold” or “shared” personal information in the past 12 months for advertising purposes. Categories include:

  • Identifiers (e.g., name, email, order history)

  • Commercial information (e.g., product views, purchases)

  • Internet activity (e.g., browsing behavior)

Recipients: Advertising and marketing partners.

User-Generated Content

If you post content (e.g., product reviews) on public sections of our Site, it may be viewed by others. We are not responsible for how third parties use that information.

Third-Party Links

Our Site may contain links to other websites not operated by us. We are not responsible for their privacy policies or practices.

Children’s Data

Our Services are not intended for children under 16. We do not knowingly collect their data. If we discover such collection, we will delete the information.

Security and Retention

We use reasonable measures to protect your personal information but cannot guarantee absolute security.
We retain your data only as long as necessary for the purposes outlined in this policy or as required by law.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the data we hold about you

  • Delete your personal data

  • Correct inaccuracies

  • Port your data to another service

  • Opt out of sale, sharing, or targeted advertising

  • Limit use of sensitive information

  • Restrict or withdraw consent to data processing

  • Appeal decisions related to your requests

You can exercise these rights by contacting us:
📧 support@orthowear.com

If you use the Global Privacy Control (GPC) signal, we will treat it as a request to opt-out of selling/sharing data where applicable.

International Users

Your data may be stored or processed in countries outside your own, including the United States and the Netherlands. If we transfer your data from the EEA or UK, we use appropriate legal safeguards such as Standard Contractual Clauses.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, you can contact us at:

📧 support@orthowear.com
Address: OrthoWear, Kralingse Kerklaan 284, Netherlands